Vitalics offers a 30 day money back guarantee. In order to receive your guarantee, you must submit a refund request either within the Vitalics Software by clicking on the “Tools, Help, Software Issues” section of the Vitalics menu. Type in the specific reason why you are requesting a refund and hit the submit button. Your Vitalics registration number is associated with the submission form and we will be contacted directly through the software. At that time we will review your order information and once we confirm that you have not had your software program for more than 30 days, Vitalics will issue a refund directly from your original purchase receipt. Refunds will go back to the credit card or Paypal account that you used. Once your refund is processed, your software will become disabled and will no longer be operable.
You can also request a refund by emailing our customer support at firstname.lastname@example.org. Please provide your registration code and your order ID when submitting a request through customer support.
If you ordered a physical CD or other product, we must receive the physical product within 30 days from the date of purchase to issue a full refund. If any products are returned that show duplication including workbooks, CD and DVD’s, customer will not receive a refund.
We do not provide refunds to any of our products that a customer made through Amazon or other 3rd party retailers.