Vitalics Shipping Policy
All electronic orders will receive a link from E-Junkie digital to download your Vitalics file as soon as your payment clears. The file is located on their server. If you have any problems downloaded or opening the file, please contact us as soon as possible so that we can help you get your order.
All hard copy orders are shipped via the United States Postal Service Priority Mail by the next business day that the order is placed. Priority Mail is offered free at this time. You should receive a delivery confirmation with a tracking number as soon as the order is processed. If you do not receive a delivery tracking number within 24 hours, please email us right away so we can forward it to you.
International orders require additional shipping charges and do not ship for free. Please select the appropriate shipping option upon your checkout or your order will be delayed until an additional shipping charge is paid.
Vitalics Return Policy
Vitalics offers a 30 day money back guarantee. In order to receive your guarantee, you must sumbit a refund request either within the Vitalics Software by clicking on the “Tools, Help, Software Issues” section of the Vitalics menu. Type in the specific reason why you are requesting a refund and hit the submit button. Your Vitalics registration number is associated with the submission form and we will be contacted directly through the software. At that time we will review your order information and once we confirm that you have not had your software program for more than 30 days, Vitalics will issue your refund directly from your original purchase receipt. Refunds will go back to the credit card or Paypal account that you used. Once your refund is processed, your software will become disabled and will no longer be operable.
You can also request a refund by emailing our customer support at Request a Refund on Vitalics Order. Please provide your registration code and your order ID when submitting a request through customer support.
If you ordered a physical CD or other product, once we receive the product back within 30 days from the date of purchase, we will issue a full refund. If any products are returned that show duplication including workbooks, CD and DVD’s, customer will not receive a refund.
We do not provide refunds to any of our products that a customer made through Amazon or other 3rd party retailers.